BOCYBOON's Story
As a mother of two children, during the years of accompanying my kids' growth, I have deeply experienced the warmth and significance of home. My daughter, bocy, is 12 years old this year, intelligent and full of endless creativity; my son, boon, is 10 years old, lively and always bringing joy and laughter to the family.
In the kids' growing years, I have been committed to creating a warm, comfortable and loving home for them. However, in the process of searching for home furnishing products, I found that although there are numerous choices in the market, there are very few products that truly balance quality, design and emotion.
So, after countless nights of thinking and planning, I resolutely decided to embark on the entrepreneurial path and founded the brand bocyboon.
bocyboon is not just a brand; it is an extension of my deep love for my children. I hope through this brand to select exquisite and loving home furnishing products for every family, just like how I care for my own children.
When choosing products, I always put myself in the position to imagine whether these items can bring safety and comfort to the children and add warmth and beauty to the family. Every bedding set should be soft and skin-friendly to allow the children to sleep soundly in sweet dreams; every piece of furniture should have rounded corners to avoid accidental injuries when the children are playing; every decorative item should be full of creativity and fun to stimulate the children's imagination and creativity.
bocyboon carries my care as a mother and also my dream as an entrepreneur. I deeply understand that a warm home is the haven for children's growth, and the exquisite and loving home furnishing products are the warmest embellishments in this haven.
I hope through bocyboon, more families can feel this love and care, allowing every child to grow up happily in a loving environment and making every home the warmest refuge.
WHY CHOOSE US
Our company's business objective is to maintain a leading position in the innovation, value and function of bathroom design in the whole industry. Our corporate culture is that in the process of manufacturing sanitary ware, quality is the most important creed.
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Experience
With many years of rich production experience,The price is affordable and competitive.
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Flow Of Production
Have a set of standardized production process to reduce the probability of error.
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Authentication
Possess multi-country professional certificates and coordinated multi-country production standards.
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Customized
We provide CAD and 3D design sketches.Many types of product segmentation.
OUR TEAM
Our dedication to quality doesn't stop at our products. We're here to provide exceptional customer service and support every step of the way. Our friendly and knowledgeable team is always on hand to help you find the perfect pieces for your home, answer any questions you may have, and ensure that your renovation journey is smooth sailing from start to finish.
CORE COMPETITIVENESS
We are still a young team, so our ideas are not outdated. We focus on the popular styles in the market. Our blood still flows with the heat of youth, so we treat customers sincerely. We gradually improve our disadvantages, gradually have a set of standardized production processes, and we are looking forward to the next 10 years as our customers.
Qualification
Our company's business objective is to maintain a leading position in the design innovation, value and function of the bathtub in the whole industry. Our corporate culture is that in the process of manufacturing bathtubs, quality is the most important creed.
Order
Can l cancel my order?
Please contact us via Live Chat, or email us atadmin@relaxshower.com. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated.
I received my order but received the wrong item/defective item, What should l do?
Please contact us via Live Chat, or email us atPlease contact us via Live Chat, or email us atsupport@horow.com. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.
How will l know if my order is confirmed? l did not receive an orderconfirmation email, only a PayPalconfirmation email.
If you did not receive an order confirmation email from HOROW, please contact us immediately to confirm the order was received. You may contact us via email at If you did not receive an order confirmation email from HOROW, please contact us immediately to confirm the order was received. You may contact us via email atsupport@horow.com, or by Live Chat. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers). , or by Live Chat. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers).
Shipping
How long does it usually take to ship?
We will ship within 90 days
(Single shipment within 90 days, multiple shipments we will ship as soon as possible)
How long will it take to get my orders?
The deliveries may take slightly longer In remote areas or facing various delivery uncontrollable factors (i.e. logistics issues, weather, traffic conditions,national holidays, high volume season, etc).
Can l change my shipping address?
Please contact us immediately via email at Please contact us immediately via email at support@horow.com for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information. for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information.
Return /Refund & Warranty
What is the return policy?
BOCYBOON gladly accepts returns within 15days of delivery. If you are not 100% satisfied with your order, you have 30 days from the time of delivery to request a return. Returns will only be accepted if the item(s) are UNINSTALL and in the original packaging.
When will l receive my refund?
Upon receipt of the returned item(s) a full refund will be issued back to the original payment method. An email notification will be sent with the refund information. Please be assured that the refund will normally be completed within 7 bussiness days.
Do you offer a warranty policy?
BOCYBOON is happy to provide up to 1-year of warranty from the day the order is placed. Warranty claims can be made for any manufacturing or material defects for items purchased directly from horowbath.com. You may be asked to provide photos of the damages to assure the best resolution is provided. To request a warranty claim, please contact our customer support team at admin@relaxshower.com