Help&FAQs

WHY CHOOSE US

Our company's business objective is to maintain a leading position in the innovation, value and function of bathroom design in the whole industry. Our corporate culture is that in the process of manufacturing sanitary ware, quality is the most important creed.

  • Experience

    With many years of rich production experience，The price is affordable and competitive.

  • Flow Of Production

    Have a set of standardized production process to reduce the probability of error.

  • Authentication

    Possess multi-country professional certificates and coordinated multi-country production standards.

  • Customized

    We provide CAD and 3D design sketches.Many types of product segmentation.

OUR TEAM

Our dedication to quality doesn't stop at our products. We're here to provide exceptional customer service and support every step of the way. Our friendly and knowledgeable team is always on hand to help you find the perfect pieces for your home, answer any questions you may have, and ensure that your renovation journey is smooth sailing from start to finish.

CORE COMPETITIVENESS

We are still a young team, so our ideas are not outdated. We focus on the popular styles in the market. Our blood still flows with the heat of youth, so we treat customers sincerely. We gradually improve our disadvantages, gradually have a set of standardized production processes, and we are looking forward to the next 10 years as our customers.

Qualification

Our company's business objective is to maintain a leading position in the design innovation, value and function of the bathtub in the whole industry. Our corporate culture is that in the process of manufacturing bathtubs, quality is the most important creed.

Order

Can l cancel my order?

Please contact us via Live Chat, or email us atadmin@relaxshower.com. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated.

I received my order but received the wrong item/defective item, What should l do?

Please contact us via Live Chat, or email us atPlease contact us via Live Chat, or email us atsupport@horow.com. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.

How will l know if my order is confirmed? l did not receive an orderconfirmation email, only a PayPalconfirmation email.

If you did not receive an order confirmation email from HOROW, please contact us immediately to confirm the order was received. You may contact us via email at If you did not receive an order confirmation email from HOROW, please contact us immediately to confirm the order was received. You may contact us via email atsupport@horow.com, or by Live Chat. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers). , or by Live Chat. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers).

Shipping

How long does it usually take to ship?

We will ship within 90 days

（Single shipment within 90 days, multiple shipments we will ship as soon as possible）

How long will it take to get my orders?

The deliveries may take slightly longer In remote areas or facing various delivery uncontrollable factors (i.e. logistics issues, weather, traffic conditions,national holidays, high volume season, etc).

Can l change my shipping address?

Please contact us immediately via email at Please contact us immediately via email at support@horow.com for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information. for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information.

Return /Refund & Warranty

What is the return policy?

BOCYBOON gladly accepts returns within 15days of delivery. If you are not 100% satisfied with your order, you have 30 days from the time of delivery to request a return. Returns will only be accepted if the item(s) are UNINSTALL and in the original packaging.

When will l receive my refund?

Upon receipt of the returned item(s) a full refund will be issued back to the original payment method. An email notification will be sent with the refund information. Please be assured that the refund will normally be completed within 7 bussiness days.

Do you offer a warranty policy?

BOCYBOON is happy to provide up to 1-year of warranty from the day the order is placed. Warranty claims can be made for any manufacturing or material defects for items purchased directly from horowbath.com. You may be asked to provide photos of the damages to assure the best resolution is provided. To request a warranty claim, please contact our customer support team at admin@relaxshower.com